Last updated: July 31, 2026

30-day return guarantee

You have 30 days from the delivery date to request a return or an exchange. If the product is not right for you, we will make it right.

Start with us, not with your bank

If anything is wrong with your order, email help.sainteyewear@gmail.com first. We answer every message within 24 hours and we can usually solve the problem the same day, including replacements, refunds and reshipments. Opening a dispute with your bank before contacting us only makes the resolution slower for you.

How to request a return or exchange

• Email help.sainteyewear@gmail.com with your order number and the reason for the return. If the item arrived damaged or defective, attach photos.
• We reply within 24 hours with the return instructions and the return address for your region. Do not ship anything back before you receive those instructions, because unauthorized returns cannot be identified or refunded.
• Ship the item back with a tracking number within 14 days of receiving the authorization.
• Once the return arrives and passes inspection, we process your refund or exchange within 3 to 5 business days.

Who pays for the return shipping

• Damaged, defective or wrong item received: we cover everything. You choose a free replacement or a full refund, and in most cases we do not ask you to ship the item back.
• Change of mind, wrong style or wrong color ordered: return shipping is paid by the customer. The original shipping cost is not refundable.

Condition requirements

• Items must be unused and in their original condition and packaging, with any tags still attached.
• Returns that arrive damaged because they were poorly packed may be refunded partially.

Items that cannot be returned

• Gift cards
• Items marked as final sale at the time of purchase

Order cancellation

You can cancel an order free of charge within 24 hours of placing it, as long as it has not been handed to the carrier. Email help.sainteyewear@gmail.com with your order number and we will confirm the cancellation and the refund. After the order ships, the standard return process applies.

Refund method and timing

Approved refunds go back to the original payment method. We issue the refund within 3 to 5 business days after inspection, and your bank or card issuer usually takes another 5 to 10 business days to show it on your statement. We cannot refund to a different card or account than the one used for the purchase.

Late or missing refunds

If you have not seen the refund after 10 business days from our confirmation, check with your bank or card issuer first, since posting times vary. If it still has not arrived, email help.sainteyewear@gmail.com with your order number and we will send you the refund confirmation for your bank.

Damaged or defective on arrival

Contact us within 7 days of delivery with photos of the item and the packaging. We send a free replacement or a full refund, your choice, and you do not pay for return shipping.

Questions

Email help.sainteyewear@gmail.com. Support hours: Monday to Friday, 9:00 AM to 7:00 PM EST. Average response time: 24 hours.